Veterinary Practice Management Workshops,
Team Retreats & Speeches from
Dr. Wendy Hauser, Peak Veterinary Consulting

Dr. Wendy Hauser is a gifted teacher, facilitator, coach, and speaker, especially on topics related to veterinary practice management, veterinary practice team building, and other ways to improve the operations, client and employee satisfaction, and profitability of veterinary practices and veterinary hospitals. Dr. Hauser offers the following veterinary practice management information in the form of workshops, team retreats, or speeches. She also can craft custom workshops, team retreats & speeches designed to meet the specific needs of your veterinary practice or veterinary hospital. Listed below are sample topics which can be presented to your veterinary practice team in a variety of formats.

Enhancing Communication In Veterinary Environments

This four-hour highly interactive presentation helps provide the foundation needed for successful communication skills within a veterinary practice or veterinary hospital. By gaining an understanding of individual strengths and identifying areas for improvement, participants will learn how to tailor their communication style to most effectively interact with others. The course is enhanced through paired learning activities, roundtable discussions, and individual worksheets. Content includes:

  • The role personality (self and others) plays in communication and training on recognizing and interacting with different personality types
  • Emotional Intelligence
  • Generational differences
  • Exam Room Communication
  • Team Communication
  • Email Communication
  • Conflict Resolution
  • Critical Conversations

Learning Objectives:

  • Understanding why veterinary staffers interact and respond in certain ways
  • Specific techniques and tools to modify their communication approach based on the needs and preferences of those with whom they are interacting
  • Steps to successfully manage both critical conversations and conflict

 

Leadership Team Development

This initial introduction examines “Who are The Leaders in Your Practice?” This roundtable presentation explores different styles of leadership, with an in-depth look at who the leaders are in a practice and what leadership means. Incorporated into this section is an individual assessment of strengths and opportunities for improvement. The impact of generational teams and the relationship with leadership also will be examined.

Learning Objectives:

  • Different leadership styles with emphasis on how participants can develop key competencies
  • Introduction to Emotional Intelligence, learning its’ value in the workplace and how to recognize and manage one’s own emotions and their responses to others’ emotions
  • The impact of generational differences in the workplace in regard to effective leadership styles will be discussed

 

“Culture: Every Veterinary Practice Has One….But Is It The One You Want?”

This session explores workplace culture at veterinary practices and veterinary hospitals, and the impact culture has on success. Attendees will be provided tools to evaluate their own core beliefs, as well as hospital culture. Steps to achieve a company culture shared by all will be discussed.

Learning Objectives:

  • What motivates you to do what you do? Though instruction and self-reflection, participants will begin to define their core beliefs.
  • Participants will define their personal values, learning how core beliefs inform but values support their actions
  • How to utilize the workshop activities to help build healthy cultures within your own veterinary practice

 

Accountability For Veterinary Teams

Good leaders at veterinary practices and veterinary hospitals understand their role in creating a culture where team members speak the truth and accept responsibility for their actions. Examine how leaders can promote an environment where all employees demonstrate the ownership necessary for achieving the desired results.

Learning Objectives:

  • Learn how lack of accountability negatively impacts culture, job satisfaction, and hospital success
  • Participants will learn their role in accountability and how to stop the “victim cycle”
  • Acquire the necessary skill sets to incorporate accountability into the culture of the organization

 

Veterinary Team Ability Awareness: Self and Others

This section helps to build awareness around the different competency levels mastered when learning a skill, as well as the necessary supervisory skill sets required to support each of the learning levels. Through role-play, participants can experience how it feels to match and mismatch with the different styles needed to support each learner.

Learning Objectives:

  • Participants will gain an understanding of the different stages encountered when learning a new skill
  • Learn what specific responses are required from the manager/leader to best support the learner
  • Through role play, attendees will learn the outcomes of adequately and inadequately supporting the new learner

 

How ‘Healthy’ is Your Veterinary Practice or Veterinary Hospital?

As veterinary professionals, we are dedicated to promoting optimum health in and for our patients, but the vast majority of veterinary practitioners don’t promote that same care for their hospital’s organizational health. This three-hour roundtable examines critical concepts in developing veterinary practices that have ‘It’: that rare alignment of management, operations, culture, and strategy that promote a cohesive, successful, and profitable organization.   This highly interactive roundtable will involve small group discussions as well as individual worksheets

Learning Objectives:

  • Learn how to structure veterinary leadership teams to optimize effectiveness
  • Learn how to build the foundations of a healthy veterinary practice or hospital, including trust and shared values
  • Learn how to reach veterinary practice goals through a combination of clarity and clear expectations

 

Veterinary Client Bonding

Explore recent publications regarding bonding veterinary clients to your hospital and apply those concepts in a round table workshop format. Each participant will leave with ideas that can be implemented to enhance client bonding. This session involves paired learning activities, roundtable discussions, and individual worksheets.

Learning Objectives:

  • The participant examines through peer interaction their roles and responsibilities in cultivating specific client bonds
  • The participant gains insight into current research regarding client preferences that impact veterinary client bonding
  • The participant leaves with a list of actionable items for implementation in their veterinary hospitals to help build and maintain these critical bonds

 

How to Drive Compliance With Veterinary Teamwork

This roundtable examines the barriers to adherence (compliance) in veterinary hospitals and strategies to enhance adherence. Participants will benefit from facilitated small group discussions that center around communication (verbal, written) and the value of clear, consistent recommendations. The course is enhanced through development of individual action plans

Learning Objectives:

  • An understanding in veterinary staffers’ role in driving adherence (compliance) in their veterinary hospitals
  • How to create operating policies and procedures as well as the value of upholding clear, consistent recommendations
  • Participants will be exposed to current literature on what veterinary clients want, and then set goals for ways they can meet those needs

 

Veterinary Practice Financial IQ-Metrics

This interactive presentation examines what makes a veterinay practice or veterinary hospital profitable by understanding the economic significance represented by key performance indicators. An in-depth look at individual actions and practice characteristics that influence each of the key performance indicators is incorporated into the presentation, as well as strategies to boost category growth.

Learning Objectives:

  • Participants will learn what the key production indicators are and how to interpret them
  • Participants will examine the actions that successful veterinary practitioners employ to help enhance patient service and improve exam room performance
  • Participants will gain a basic understanding of their responsibility in creating a financially sound veterinary hospital

 

Developing Stellar Associate Veterinarians

Associate veterinarians represent approximately 43% of the veterinarian workforce (2013 Veterinary Study). This segment of the veterinary profession is vastly underserved in educational opportunities to develop proficiencies that impact their performance. The benefits in helping associates reach their potential include enhanced abilities to interact with clients and the veterinary team, a better understanding of the role of the associate veterinarian in practice success and in greater job satisfaction. Confident associate veterinarians are better able to contribute to client bonding, positive workplace culture and are more invested in the hospital. This full-day highly interactive workshop will help to provide the foundations for associate   success. The course is enhanced through paired learning activities, roundtable discussions, and individual worksheets. An additional benefit to this instructional style is the formation of peer relationships and networking opportunities. The course curriculum is as follows:

  • Setting Expectations: The role of the associate in practice, associate and owner expectations
  • Communication Skills: Content include the role personality(self and that of others) plays in communication and training on recognizing and interacting with different personality types; Emotional Intelligence; Generational differences; Exam Room Communication; Team Communication; Email Communication; Conflict Resolution; Critical Conversations
  • Client Bonding: Explore recent publications regarding bonding clients to your hospital and apply those concepts in a round table workshop format. Each participant will leave with ideas that can be implemented to enhance client bonding
  • How to Drive Adherence: This roundtable examines the barriers to adherence (compliance) in veterinary hospitals and strategies to enhance adherence. Participants will benefit from facilitated small group discussions that center around communication (verbal, written) and the value of clear, consistent recommendations.
  • Financial Metrics: This interactive presentation examines what makes a practice profitable by understanding the economic significance represented by key performance indicators. An in-depth look at individual actions and practice characteristics that influence each of the key performance indicators is incorporated into the presentation, as well as strategies to boost category growth.

 

Growing Leaders in Your Practice

A strong leadership team represents the single greatest advantage in driving the success of your hospital, yet the process of identifying and developing leaders can be daunting. This full-day, highly interactive workshop utilizes small group discussions, individual worksheets, and leadership skills training and is geared toward veterinarians, veterinary practice managers, and veterinary practice team leaders to help develop key competencies in hospital leadership teams. By learning key skills, leaders can become more effective, collaborative and influential. Content includes:

  • What is a leader?
  • Leadership styles
  • Identifying the leaders at a veterinary practice or hospital
  • Individual assessment of strengths and opportunities for improvement
  • Generational differences in leadership

 

For more information about opportunities for veterinary practice management workshops, seminars, team retreats, and speaking engagements from Peak Veterinary Consulting, Contact Dr. Wendy Hauser