Dr. Wendy Hauser is a gifted teacher, facilitator, coach, and speaker, especially on topics related to veterinary practice management, veterinary practice team building, and other ways to improve the operations, client and employee satisfaction, and profitability of veterinary practices and veterinary hospitals. Dr. Hauser offers the following veterinary practice management information in the form of workshops, team retreats, or speeches. She also can craft custom workshops, team retreats & speeches designed to meet the specific needs of your veterinary practice or veterinary hospital. Listed below are sample topics which can be presented to your veterinary practice team in a variety of formats.
This four-hour highly interactive presentation helps provide the foundation needed for successful communication skills within a veterinary practice or veterinary hospital. By gaining an understanding of individual strengths and identifying areas for improvement, participants will learn how to tailor their communication style to most effectively interact with others. The course is enhanced through paired learning activities, roundtable discussions, and individual worksheets. Content includes:
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This initial introduction examines “Who are The Leaders in Your Practice?” This roundtable presentation explores different styles of leadership, with an in-depth look at who the leaders are in a practice and what leadership means. Incorporated into this section is an individual assessment of strengths and opportunities for improvement. The impact of generational teams and the relationship with leadership also will be examined.
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This session explores workplace culture at veterinary practices and veterinary hospitals, and the impact culture has on success. Attendees will be provided tools to evaluate their own core beliefs, as well as hospital culture. Steps to achieve a company culture shared by all will be discussed.
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Good leaders at veterinary practices and veterinary hospitals understand their role in creating a culture where team members speak the truth and accept responsibility for their actions. Examine how leaders can promote an environment where all employees demonstrate the ownership necessary for achieving the desired results.
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This section helps to build awareness around the different competency levels mastered when learning a skill, as well as the necessary supervisory skill sets required to support each of the learning levels. Through role-play, participants can experience how it feels to match and mismatch with the different styles needed to support each learner.
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As veterinary professionals, we are dedicated to promoting optimum health in and for our patients, but the vast majority of veterinary practitioners don’t promote that same care for their hospital’s organizational health. This three-hour roundtable examines critical concepts in developing veterinary practices that have ‘It’: that rare alignment of management, operations, culture, and strategy that promote a cohesive, successful, and profitable organization. This highly interactive roundtable will involve small group discussions as well as individual worksheets
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Explore recent publications regarding bonding veterinary clients to your hospital and apply those concepts in a round table workshop format. Each participant will leave with ideas that can be implemented to enhance client bonding. This session involves paired learning activities, roundtable discussions, and individual worksheets.
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This roundtable examines the barriers to adherence (compliance) in veterinary hospitals and strategies to enhance adherence. Participants will benefit from facilitated small group discussions that center around communication (verbal, written) and the value of clear, consistent recommendations. The course is enhanced through development of individual action plans
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This interactive presentation examines what makes a veterinay practice or veterinary hospital profitable by understanding the economic significance represented by key performance indicators. An in-depth look at individual actions and practice characteristics that influence each of the key performance indicators is incorporated into the presentation, as well as strategies to boost category growth.
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Associate veterinarians represent approximately 43% of the veterinarian workforce (2013 Veterinary Study). This segment of the veterinary profession is vastly underserved in educational opportunities to develop proficiencies that impact their performance. The benefits in helping associates reach their potential include enhanced abilities to interact with clients and the veterinary team, a better understanding of the role of the associate veterinarian in practice success and in greater job satisfaction. Confident associate veterinarians are better able to contribute to client bonding, positive workplace culture and are more invested in the hospital. This full-day highly interactive workshop will help to provide the foundations for associate success. The course is enhanced through paired learning activities, roundtable discussions, and individual worksheets. An additional benefit to this instructional style is the formation of peer relationships and networking opportunities. The course curriculum is as follows:
A strong leadership team represents the single greatest advantage in driving the success of your hospital, yet the process of identifying and developing leaders can be daunting. This full-day, highly interactive workshop utilizes small group discussions, individual worksheets, and leadership skills training and is geared toward veterinarians, veterinary practice managers, and veterinary practice team leaders to help develop key competencies in hospital leadership teams. By learning key skills, leaders can become more effective, collaborative and influential. Content includes:
For more information about opportunities for veterinary practice management workshops, seminars, team retreats, and speaking engagements from Peak Veterinary Consulting, Contact Dr. Wendy Hauser
